Contact a Staff Member
College House Computing has 8 full-time staff, and coordinates with the 11 College Houses to hire a student worker staff of approximately 90 Information Technology Advisors (ITAs), Senior ITAs (SRITAs), and ITA managers. ITAs provide walk-in and in-room computing support directly to residents who request help via the rescomp website and also staff the help desks in the computer labs in each College House.
Professional Staff
IT Support Specialists-Residential Support Services (ITSS-RSS) are program supervisors for ITA Managers providing technical assistance in the case escalation process. ITSSs work directly with ISC on network and security problems and copyright violations.
IT Support Specialists-Technology Support Services (ITSS-TSS) support, supervise and maintain the College House Computing labs, printing, IT learning spaces, and Enhanced Technology Program Spaces.
The College House Computing IT Support Specialist staff report directly to the CHAS Associate Director for Computing.
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Name
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Title |
Phone |
E-mail Address |
| Marilyn Spicer |
Associate Director, College House Computing |
(215) 898-5551 |
mspicer@upenn.edu |
| Jean-Luc Grandchamp |
Lead IT Support Specialist-TSS: West Campus |
(215) 573-3519 |
jlgrand@upenn.edu |
| Clyde Nelson |
IT Support Specialist-TSS: East Campus |
(215) 573-3520
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clyden@upenn.edu |
| Caroline Couture |
IT Specialist, Senior-RSS (Dubois) |
(215) 573-3887 |
caroline@upenn.edu |
| John Merz |
IT Support Specialist-RSS: East Campus (Fisher Hassenfeld, Hill, Kings Court/English, Riepe, Stouffer and Ware) |
(215) 573-3785 |
jmerz@upenn.edu |
| Yanatha Desouvre |
IT Support Specialist-RSS: West Campus (Gregory, Harnwell, Harrison and Rodin) |
(215) 573-5243 |
yanatha@upenn.edu |
| Stephen Groundwater |
Programmer Analyst |
(215) 573-4055 |
sgrou@upenn.edu |
| James Balaguer |
Programmer Analyst |
(215) 573-4054 |
balaguer@upenn.edu |
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Student Staff
ITA Managers are student employees who manage the ITA and Sr. ITA staff in their House. Managers are responsible for staffing the help desk, identifying and reporting problems and overseeing computer lab, printing and IT spaces in their College House.
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