Faculty & Staff Member
Contact a Staff Member
College House Computing has 6 full-time staff, and coordinates with the 11 College Houses to hire a student worker staff of approximately 90 Information Technology Advisors (ITAs), Senior ITAs (SRITAs), and ITA managers. ITAs provide walk-in and in-room computing support directly to residents who request help via the rescomp website and also staff the help desks in the computer labs in each College House.
Professional Staff
IT Support Specialists (ITSS) are program supervisors for ITA Managers providing technical assistance in the case escalation process. ITSSs work directly with ISC on network and security problems and copyright violations.
ResLabs ITSSs supervise and maintain the College House Computing labs, printing and IT learning spaces, and handle all lab-related issues.
The College House Computing IT Support Specialist staff report directly to the CHAS Associate Director for Computing.
| Name | Title | Phone | E-mail Address |
| Marilyn Spicer | Associate Director, College House Computing | (215) 898-5551 | mspicer@upenn.edu |
| Jean-Luc Grandchamp | Lead IT Support Specialist-Reslabs | (215) 573-3519 | jlgrand@upenn.edu |
| Clyde Nelson | IT Support Specialist-Reslabs | ||
| Caroline Couture | Lead IT Support Specialist (Dubois, Gregory, Kings Court, Harrison) | (215) 573-3887 | caroline@upenn.edu |
| John Merz | IT Support Specialist (Fisher-Hassenfeld, Harnwell, Hill, Riepe, Rodin, Stouffer, Ware) | (215) 573-3785 | jmerz@upenn.edu |
| Stephen Groundwater | Web Application Developer | (215) 573-4055 | sgrou@upenn.edu |
| James Balaguer | Programmer Analyst | (215) 573-4054 | balaguer@upenn.edu |
Student Staff
ITA Managers are student employees who manage the ITA and Sr. ITA staff in their House. Managers are responsible for staffing the help desk, identifying and reporting problems and overseeing computer lab, printing and IT spaces in their College House.
| College House | Name | Contact Info | |
|---|---|---|---|
| DuBois College House | TBD | ||
| Fisher Hassenfeld College House | Robert Mead | Penn Directory | |
| Gregory College House | Elizabeth Shay | Penn Directory | |
| Gregory College House | Yichen Wei | Penn Directory | |
| Harnwell College House | Casey Davis | Penn Directory | |
| Harnwell College House | Michael Shmulevich | Penn Directory | |
| Harrison College House | Victor Qi | Penn Directory | |
| Harrison College House | Troy Shu | Penn Directory | |
| Hill College House | Jeffrey Shih | Penn Directory | |
| Kings Court English College House | Parker Henry | Penn Directory | |
| Kings Court English College House | Daniel Ge | Penn Directory | |
| Riepe College House | Yadavan Mahendraraj | Penn Directory | |
| Riepe College House | James McTeague | Penn Directory | |
| Rodin College House | Barry Rosenberg | Penn Directory | |
| Stouffer College House | Jason Tian | Penn Directory | |
| Stouffer College House | AJ Thomas | Penn Directory | |
| Ware College House | Frederick Ding | Penn Directory | |
| Ware College House | Vinay Dinesh | Penn Directory | |
